Effective Date: 1 August 2023
1. Refunds
1.1 Eligibility for Refunds
We want you to be completely satisfied with your purchase from Revive Nutra. If you are not entirely satisfied, you may be eligible for a refund under the following conditions:
- The product must be in its original condition, unopened, and unused.
- The product must be returned within 3 days from the date of purchase.
- You must provide proof of purchase, such as a receipt or order confirmation.
1.2 Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- [List specific non-refundable items]
1.3 Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at arajubio@gmail.com to request a return authorization.
- Pack the item securely and include all original packaging, accessories, and documentation.
- Send the item to the address provided by our customer support team.
1.4 Refund Timeline
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
2. Returns
2.1 Eligibility for Returns
If you wish to return a product for reasons other than a refund (e.g., exchange for a different item or size), the following conditions must be met:
- The product must be in its original condition, unopened, and unused.
- The product must be returned within [number] days from the date of purchase.
- You must provide proof of purchase, such as a receipt or order confirmation.
2.2 Return Process
To initiate a return for reasons other than a refund, please follow these steps:
- Contact our customer support team at arajubio@gmail.com to request a return authorization.
- Pack the item securely and include all original packaging, accessories, and documentation.
- Send the item to the address provided by our customer support team.
2.3 Return Timeline
Once we receive and inspect the returned item, we will process the return as requested. Any applicable exchange or replacement will be shipped to you within 7 business days.
3. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Email: arajubio@gmail.com